When a light goes out
Find the symptom. Most of the time the fix takes a minute; when it doesn’t, the partner store takes it from there.
1Won’t switch on at all
Try this first- Set the switch under the cap to ON
- Cover the panel with your hand — it should light
- Give it a full sunny day
If that failsStart a warranty claim on the order page of the partner store you bought from.
2Comes on, dies before midnight
Try this first- Wipe the panel clean
- Move it out of shade
- Use the low mode if it has one
If that failsAfter two or three seasons the rechargeable cell may need a same-size replacement; within warranty, claim it through the store.
3Arrived cracked or missing a part
Try this first- Photograph the box and the part
- Check under the packing insert for stray stakes
If that failsOpen a return or replacement on the store’s order page, with the photos.
4Simply not the right light
Try this first- Tell us the spot and we’ll suggest a better fit
If that failsUse the partner store’s return window from your order page.
Not sure what you’re looking at? Send a photo to [email protected] and we’ll name the part.
